All Island Living orders are subject to the following terms and conditions and other applicable law.
PLEASE NOTE. This is a custom made product. As with any custom product, we highly recommend ordering a sample prior to placing your main order.
Due to the custom nature of our products, once the 50% deposit is paid, orders cannot be canceled. Furthermore, orders cannot be returned or refunded if they arrive and are not what you intended. All orders are made according to the details on each shop drawing that is signed by the customer agreeing to the design.
GENERAL TERMS:
All correspondence/requests must be in written form and submitted via email to trish@islandlivingdesigns.com.
Verbal/phone support is not available for customer service and warranty related requests.
**We do not include the knobs and pulls with any of our cabinets, nor do we drill the doors and drawer fronts for knobs or handles. Obtain those locally and drill on site as needed.
***We include all cabinet assembly screws needed to build the cabinets as ordered. We do not include screws for cabinet installation (i.e. screws that attach the cabinets to the wall studs).
****All products, including samples from Island Living represent a close match to what you will receive as a final finished product (they are sprayed and finished in the exact same process). Paints and stains are sprayed by hand which may result in slight variations in color/texture of the product from one batch to another. We do our best to maintain strict color/texture matching, but we do not guarantee an exact match from one piece/batch to another.
****Grain matching (grain running continuously from one door to another as it is cut from the same sheet of veneer) may not always be available, nor guaranteed.
*****We reserve the right to make changes to paint and stain and all other finish formulas. Changes to formulas may affect color tone and texture of the finished product. Orders placed separately (days, weeks, months apart) are not guaranteed to match perfectly.
SUBSTITUTIONS:
Substitutions in hardware may be made without notice of similar or better quality replacements.
For example, we may substitute Haefele soft close hinges for Blum soft close hinges and we are not responsible for costs/delays associated with back-ordered products.
PAYMENTS:
A 50% deposit payment for custom cabinet orders must be made when the order is placed.
25% progress payment is due midway and the remaining 25% balance is due when the order is complete and before the items are shipped.
Payment terms are non negotiable and are subject to change without notice.
Island Living sells a fully custom made cabinet product, custom furniture, bathroom vanities, soaking tubs, decorative hand carved walls and custom teak tile that cannot be recycled nor re-sold to another customer once the invoice with the order and pricing details are sent and the deposit has been sent to Island Living.
CANCELLATION POLICY:
Orders can be cancelled within 3 days of the deposit payment.
Cancellation requests must be emailed to trish@islandlivingdesigns.com
Cancellation requests via phone will not be accepted.
After 3 days, the order cannot be canceled for any reason.
Any refunds issued within the 3 day period will be refunded less a 3% processing fee (to cover transaction/credit card fees).
CHANGES TO ORDERS:
Changes can be made to existing orders at the discretion of Island Living within 3 business days of the order being submitted and/or the approved signed shop drawing.
Requests for changes must be submitted via email.
Phone changes will not be accepted.
If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change.
Changes to orders are not considered complete unless the customer has this new order confirmation.
Island Livimg strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted and the confirmed shop drawings have been approved, signed and dated. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.
REFUND POLICY:
Island Living does not accept returns on custom made products under any circumstance (i.e. you get exactly what was ordered as these custom products cannot be restocked or re sold to another customer).
Refunds are not available for custom made products.
DAMAGE IN SHIPPING:
Please contact Island Living if your product arrives damaged.
We will work with you to provide a replacement product or repair the existing product in a timely manner.
Island Living is not responsible for costs/delays associated with missing or damaged products.
Island Living strongly encourages customers to obtain a separate insurance shipping policy from an outside insurance carrier separate from the freight carrier declared value insurance.
Island Living can provide a quote for the separate policy upon request.
For damage to wood products like doors, drawer boxes, etc, please see our warranty section for more information.
SHORTAGES + DISCREPENCIES
Please email Island Living if there are any shortages in your order.
Replacements will be produced and shipped in a timely manner.
Island Living is not responsible for costs/delays associated with missing or damaged products or for unplanned errors made in production, beyond the replacements themselves under the terms of this warranty.
CUSTOMER MISTAKES
Mistakes may happen from time to time. Whether a cabinet door is drilled the wrong side for the knobs and pulls, or a simple measuring error requiring a new cabinet to be made. Island Living will help correct all errors in a timely manner.
Please email customer service as we would be more than happy to help.
LARGE FREIGHT ORDERS:
Most orders will be shipped out via freight on single or multiple pallets. Pallets will be encased in a boxed pallet for protection during delivery. The freight carrier will be instructed to call and schedule an appointment for dropping off the order at a convenient time for the customer. When large freight orders are delivered to residential addresses, a lift gate service is required in order to unload the pallet from the delivery truck (curbside). The freight and lift gate charges are included in the shipping charge quoted by Island Living when the order is finished and before the shipment is scheduled. If an entire container is shipped, it is the receivers responsibility to unload the container within one to two days, then notify Island Living that the container is ready for pick up. it is the responsibility of the customer to protect the order from weather and other things that may damage the contents (heat, cold, water, blunt force, etc).
Please inspect the shipment for damage prior to accepting delivery of the shipment. If the order looks damaged, please take some pictures immediately. This will help us with the claim process is a part is damaged. Damaged parts will be replaced by Island Living in a timely manner. All items must be unpacked and inspected and any inside damage to goods must be reported within 2 weeks after the shipment has been delivered in order to be able to file a shipping claim.
Island Living is not responsible for costs/delays associated with missing or damaged products.
FREIGHT DISCLAIMER:
*Island Living is not responsible for disposal costs in any situation. Damaged products, unused products, canceled products, empty pallets, and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer’s expense.
**In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries inside of the USA (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, Florida Keys, and various other obstacles/hard to reach destinations. The customer will be responsible for coordinating and paying for additional services required to deliver the order.
***If a truck with a 20 or 40ft container or 18 wheeler is unable to deliver to the shipping address (i.e. planned delivery area is too small to get a large truck into), then the customer will be responsible for picking up the freight order from an alternative destination or local freight hub. In addition, some items ordered may be oversized, odd sized, and/or simply not eligible for lift-gate residential curbside delivery. These items may require extra handling fees, or a separate pickup by the customer at the local freight hub. All additional incurred costs associated with oversized/special deliveries are not covered by Island Living and must be paid for and arranged by the customer.
****Delays in freight and parcel shipping and customs clearance are common due to weather and various other service alerts. Island Living is not responsible for shipping or customs delays in any circumstance. Delayed/lost shipments may require additional handling and time for delivery. In some cases additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. The customer will be responsible for coordinating and paying for additional services required to deliver the order.
****Refusal (intentional rejection of delivery) or return (purposeful return of the order) of freight/parcel orders to the origin will result in additional charges that will be the full responsibility of the customer.
INSTALLATION:
Customer is responsible for all installation needs.
Island Living cannot be held liable for any installation, demolition, refinishing or re-installation of custom items or hardware unless included hardware is noted on the shop drawing of the custom item.
WARRANTY:
Two Year Limited Warranty
Cabinets manufactured by Island Living are warranted to be free from defects in material and workmanship under normal use to the original consumer purchaser for a period of five (2) years from the date of purchase. This warranty is not transferable to subsequent owners.
Exceptions to the Limited Warranty:
Doors, finished end panels, cabinet parts, etc over 24″ wide and/or 80″ tall are not warrantied against warping, or bowing. Doors that are warped at or less than 1/4″ will be considered acceptable and therefore not covered under this limited warranty. Drawer fronts over 42″ wide will not be covered under this limited warranty.
Most Island Living cabinet doors have solid wood frames. These doors will perform well in a variety of conditions if properly stored, handled, and installed. All wood products are designed and intended for controlled interior applications only. Any solid wood product will respond adversely to extreme conditions–especially extremely low or high humidity conditions. Door joints are especially subject to movement under these extreme conditions. Gaps that may develop in door joints due to these conditions are not subject to replacement under this warranty. Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Island Living cabinets. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. Joint lines also may occur due to the repeated impacts from normal everyday use. An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.
ENVIRONMENTAL POLICY:
Customer is expected to make a reasonable attempt to correct small issues on-site.
Island Living will not issue replacements if we feel the parts can be reasonably re-used, modified on site, or otherwise fixed by the customer with minimal effort. Ultimately, this policy will be activated if a customer requests frivolous remakes.
CABINET CASE ALIGNMENT DEFECTS | WOOD DEFECTS | DAMAGES
Cabinet cases are plywood with a UV baked-on clear finish. Case material is a real wood veneer, blemishes are to expected. Natural traits such as; mineral streaks (black/discolored streaks in the natural veneer), pitting, streaking, scratches under finish, finish build-up, etc, are not covered under warranty for replacement. Damage to the backside/exterior/non-seen areas of the cabinet case is not covered under warranty (i.e. the damage would be hidden after install (use a finished end panel to cover exposed cabinet sides, as is our standard).
Damage to cabinets parts are covered under warranty so long as the damage would be seen once the cabinet has been installed. Damage to cabinet parts would be as follows:
*Defects larger than 1″ in length or diameter will qualify for warranty/replacement
**Barker reserves the right approve or deny warranty/damage claims in all cases
***Remakes are not redeemable for monetary refunds. Remakes have no cash value and are available only for the original product subject to approval by Island Living.
DOORS, DRAWER FRONTS, MOLDINGS AND DRAWER BOX PAINT DEFECTS | ALL OTHER GENERAL CLAIMS
Painted, stained, and finished products are hand sprayed/painted. As this is a real wood/living product and sprayed by hand, some slight blemishes are to expected.
End grains (top and bottom of the doors/drawer fronts where the stiles end) will have a different texture than the face of the cabinet doors after paint/finish has been applied.
As always, we recommend ordering a sample door prior to placing your main order.
To qualify for warranty replacement we classify defects in the following manner:
Defect – defined as any damage, heavy wood grain, knot, blemish, scratch, lack of finish, pit, hole, rub mark, discoloration, sheen variance, gouge, lump, paint chip, raised area, indent, etc.
End grain – defined as the grain of wood seen when it is cut across the growth rings. Typically visible on the top and bottoms of the cabinet doors/drawer fronts where the stiles end.
A Grade: Defined as the face of the cabinet door or face of drawer front
Defects larger than 1/8″ in length or diameter will qualify for warranty/replacement.
B Grade: Defined as the top, bottom, and left/right sides of the cabinet doors and drawer fronts
Defects larger than 1/4″ in length or diameter will qualify for warranty/replacement.
C Grade: Defined as the back sides of cabinet doors/drawer fronts and all exposed sides of drawer box products (excluding the backside and underside/bottom)
Defects larger than 1/2″ in length or diameter will qualify for warranty/replacement. *Etching (engraved job number) on backside of doors/products is not considered a defect. **Drawer box materials may have exposed plugs/patches (used to cover veneer imperfections) visible through the finish. This is not considered a defect and will not be covered under warranty.
D Grade: Non exposed sides of cabinet cases/drawer box/etc products (i.e. underside of drawer box, back of cabinet case, this area is never seen in typical installations and will not be covered under warranty)
No defect of any size will qualify for warranty/replacement.
Exceptions to Warranty Replacements:
1. Island Living reserves the right approve or deny warranty/damage claims in all cases. This includes all A,B,C,D grade defects as listed above.
2. Cabinet case interior is real teak veneer coated with a baked on UV natural finish. Mineral streaks (black streaks), knots, discoloration, etc of the teak veneer are common and not covered under warranty.
3. Painted and finished products are hand sprayed/painted. Holes (for hooks used to hang the product) may be added to the top, bottom, sides, or back as needed, to hang parts for spraying. Holes used to hang the product will not be touched up and will not quality for warranty under any circumstances. As this is a real wood product and sprayed by hand, some slight blemishes are to expected. End grains (top and bottom of the doors/drawer fronts where the stiles end) will have a different texture (rougher) than the face of the cabinet doors after paint/finish has been applied (they soak up paint at a different rate). End grains are not covered under warranty as rougher texture and potential “pitting” (tiny holes in paint) will be common on painted products.
4. Seams and slight joint separation can and will develop over time on the frame of the door where the stiles and rails meet. This is common with a solid wood painted 5 piece door and not considered a defect.
5. Structural pin nail head on the backsides of the cabinets doors are not covered under warranty. Pin nails are used to keep the center panel stable and centered. Panels can shift in transit. Panel shifting is not considered a defect. Panel can be easily shifted back into place, on site, by the customer, with a bit of force/adjustment. Contact customer service for further instructions on center panel adjustments.
6. SLAB PLYWOOD DOORS- Slab plywood doors are real wood veneer over plywood with a “banded” edge. Edge banding is of a matching wood species. A banded edge door may have a rough seam that may show through the paint/stain when the door is finished. By selecting/ordering this door style you understand and agree to the fact that wood grain and small defects will show through the paint on the face of the door and the seam on the edges. Seam issues will not be covered under warranty as this is an edge-banded real wood product and these issues have been disclaimed to you prior to ordering. We highly recommend ordering a full painted or stained door sample to view the quality and look first-hand prior to placing your main order.
In addition, due to the manner in which the veneered panels are cut from the panel stock, it is not possible to guarantee that the grain will be continuous from front to front on a single cabinet, or match up with the grain pattern on any adjacent cabinetry installed (grain matching is not available). In an effort to maintain efficiency and reduce waste, grain matching is not a service that we can offer, and mismatched grain patterns will not be grounds for replacement under warranty in any circumstance. This caveat applies to any other veneered panel stock sold through this website as well, such as moldings or custom panels.
7. Replacement of standard cabinet parts with new parts of a different size due to installation or assembly issues will not be allowed. Cabinet specs are locked in and not able to be changed after a cabinet has been sent into production.
8. Raised Panel Doors- Raised panels are made from strips of lumber (Glue-ups) glued together to create a single raised center panel. 1.5″ to 3″ wide planks are used to prevent warping, bowing, and cracking (i.e. the center raised panel will not be a single with wood plank). Wider glue ups are not available cabinet door construction.
9. “Bridging” (Where paint/finish connects from door panel to door frame). On the face of the door, where the panel and frame connect, this area will not be caulked prior to painting. Caulking can crack and fail over time. “Bridging” (i.e. where the paint bridges/spans the gap between frame and panel) is common and can occur in various areas of your door occasionally. Bridging is not covered under warranty and will not qualify for replacement or repair.
10. Etching (Signifying engravings/markings on the backsides of painted /stained/clearcoated doors, drawer fronts, etc). Doors are sprayed in very large groups/quantities. In order to distinguish between projects, we etch the job number, cabinet number, and paint code into the backside of every painted product we sell (about 1/2″ to 3/4″ tall writing). Etching is not considered a defect and will not be covered under warranty in any instance/situation.
11. All products sprayed with “PRIMER ONLY” are not covered under warranty for surface scratches and wood defects as defined above (i.e. final sanding and finish coats will cover any defects, therefore it is the task of the customer ensure proper sanding and application of all finish paint coats). Gouges, dents, dings, primer build-up, and grain defects should be filled (bondo or any other wood filler) and sanded by customer prior to application of paint coats applied on site by customer.
12. Inset Panel Doors- Color variations from door panel to door frame are common and to be expected. Inset panels are veneer over substrate and have thus aged longer than freshly milled stile and rail (frame) material. Color tone will even out as the frame naturally cures to its final color (weeks to months).
13. Please note that we reserve the right to make changes to paint, stain, and all other finish formulas without notice. Changes to formulas may affect color tone and texture of the finished product. Orders placed separately (days, weeks, months apart) are not guaranteed to match perfectly. When placing new orders to match old painted products, customer is advised to order their door in raw wood, then have a local painter attempt to match paint color and sheen to aged paint displayed on site. We do not provide color matching under any circumstance.
WARRANTY ON DRAWERS, DRAWER GUIDES AND HARDWARE:
All drawers manufactured by Island Living are warranted to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. All drawer guides and hinges are warranted by the manufacturer to be free from defects in material and workmanship for as long as the original consumer purchaser owns the home where installed. These warranties are not transferable to subsequent owners. This warranty does not cover damage from misuse, abuse, neglect, improper storage, defects caused by installation or storage or transportation, moisture or heat-related damage, normal wear and tear, or acts of God. Should defects in material or workmanship exist during this warranty period, Island Living will elect at its discretion to either repair or replace free of charge the defective material or component, excluding labor costs.
This warranty covers only parts and materials supplied by Island Living, and does not cover costs for removal or installation of counter tops, plumbing fixtures, appliances or related materials, or labor costs. Natural and environmental factors will affect cabinet products over time; therefore, Island Living cannot be held responsible for replacement product that may not exactly color-match installed product. Island Living periodically updates and makes changes to its product line and specifications. If a warranty claim is filed against obsolete or changed product, Island Living will replace the part(s) under warranty with a new part of the same style or with a similar style currently offered. island Living cannot be held responsible for replacement product that may not exactly match installed product.
THIS WARRANTY IS THE EXCLUSIVE WARRANTY OF ISLAND LIVING DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To submit a warranty claim, the original consumer purchaser must contact Island Living.
A copy of the original dated order confirmation (sent to you via email when you placed the order) must be presented as proof of purchase. If additional assistance is needed, please email: trish@
Customer is responsible for all shipping costs if seller is not at fault.
For any other questions regarding shipping and returns please contact Island Living.